Get in touch
Questions about a product, your order or a delivery? We are happy to help.
If your question is about the delivery of an order and you have a tracking number, try the track your parcel page first. The shipping guide answers most questions about how and when an order ships.
For anything else, email us. A person answers seven days a week. If you are chasing an order, include your order number and the email address you used at the checkout and we can find it straight away.
Company information
Luggage Company USA is a division of Caruso Consulting Co Ltd. Full business details, so you always know exactly who you are buying from.
- Trading nameLuggage Company USA
- Legal entityCaruso Consulting Co Ltd
- United States administration149 New Montgomery St, 4th Floor, San Francisco, CA 94105, United States
- Emailtheteam@customersupport.care
- International call centre+66 98 391 3877
- Payment methodsCard payment and PayPal
Orders of $100 or more ship free across the United States; below that delivery is $25. Express Shipping is $25 on any order. See Shipping and Refunds and Returns for the full detail.
There is no shop to visit. We are an online luggage retailer, which is where the price difference comes from. Trade, resale and bulk orders go through the wholesale page.
Questions about contacting us
How can I contact your team?
Email theteam@customersupport.care or use the enquiry form on this page. A person answers seven days a week.
What should I include in an order enquiry?
Include your order number and the email used at checkout. If you have a tracking number, the Track Your Parcel page can help you check delivery progress.
Can I visit the administration address to shop?
No. We are an online retailer. The San Francisco address is an administration office, not a shop or collection point.